1 Information We Collect

When you use our services or browse our website, we collect different types of information. Some you provide directly, and some we gather automatically through your interactions with our platform.

Personal Details You Provide

This includes information you give us when signing up for courses, contacting support, or requesting information about our budget essentials programs. Think names, email addresses, phone numbers, and billing details when you enroll in paid courses.

• Full name and contact information (email, phone number)
• Billing address and payment details for course enrollment
• Educational background and learning preferences
• Communication history with our support team
• Course completion records and assessment results

Technical Information We Gather

Our systems automatically collect technical data when you visit our website. This helps us understand how people use our platform and where we can improve the experience.

• IP addresses and browser types for security monitoring
• Device information including operating system and screen size
• Pages visited and time spent on different sections
• Referring websites and search terms used to find us
• Cookie data for session management and preferences

2 How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to delivering quality education and improving our services.

3 Data Storage and Security

Your information lives on secure servers located in Australia. We use industry-standard encryption and security measures to protect against unauthorized access, but no system is completely bulletproof.

Security Measures We Implement

• SSL encryption for all data transmitted between your browser and our servers
• Regular security audits and penetration testing by third-party experts
• Restricted employee access to personal data based on role requirements
• Automated backup systems with encrypted storage
• Multi-factor authentication for administrative access

How Long We Keep Your Data

We keep personal information for as long as you maintain an active account with us. After account closure, we retain certain records for seven years to comply with Australian taxation and business record requirements. Course completion certificates and academic records are kept permanently to verify credentials if needed.

Technical logs and analytics data are typically retained for 24 months, then anonymized or deleted. Payment information is kept only as long as required by financial regulations.

4 Sharing Your Information

We're selective about who gets access to your data. Most of the time, we keep it entirely within our organization. When we do share information, it's with trusted partners who help us deliver our services.

Service Providers We Work With

Payment processors handle transactions securely. Email service providers help us communicate with students. Cloud hosting providers store our platform data. All these partners are contractually required to protect your information and can only use it for specified purposes.

• Payment gateways for secure transaction processing
• Email delivery services for course communications
• Cloud infrastructure providers for platform hosting
• Customer support tools for inquiry management
• Analytics platforms for usage insights (anonymized data only)

5 Your Privacy Rights

Under Australian Privacy Principles, you have significant control over your personal information. These aren't just theoretical rights – we've built systems to make exercising them straightforward.

How to Exercise These Rights

Send an email to our privacy team with your request. We'll verify your identity (usually by confirming account details) and process most requests within 30 days. Complex requests might take up to 90 days, but we'll keep you updated on progress.

Some requests have limitations. For example, we can't delete information required by law for tax purposes, and we need to keep course completion records to verify credentials.

6 Cookies and Tracking

Our website uses cookies – small text files stored on your device that help us remember your preferences and understand how you use our platform.

Types of Cookies We Use

Essential cookies keep you logged in and remember your course progress. These are necessary for the platform to work. Analytics cookies help us understand which pages people visit and where they encounter problems. Marketing cookies track which ads brought people to our site (we use minimal marketing tracking).

• Session cookies that expire when you close your browser
• Persistent cookies that remember your login for convenience
• Analytics cookies that measure website performance
• Preference cookies that save your settings and choices

You can control cookie settings through your browser preferences. Blocking all cookies will limit some website functionality, particularly staying logged in and saving progress.

7 Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If you're a parent who believes we've inadvertently collected information about your child, contact us immediately and we'll delete it.

For 16-17 year olds interested in our courses, we require parental consent before enrollment. Parents can access and manage their teenager's account information at any time.

8 Changes to This Policy

We update this privacy policy occasionally to reflect new practices, legal requirements, or service changes. When we make significant changes, we'll email active users and post a notice on our website at least 30 days before the new version takes effect.

Minor clarifications or formatting updates might happen without notification. The "Last Updated" date at the top of this page always reflects the most recent revision.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.

9 International Data Transfers

Your data primarily stays within Australia. Occasionally, some service providers we use have servers in other countries with strong privacy protections (like the European Union or United States). When this happens, we ensure appropriate safeguards are in place through standard contractual clauses.

We don't transfer data to countries with inadequate privacy protections unless absolutely necessary and with your explicit consent.

10 Your Australian Privacy Rights

As an Australian-based organization, we comply with the Privacy Act 1988 and the Australian Privacy Principles. This gives you specific rights under Australian law regarding how we collect, use, and store your personal information.

Office of the Australian Information Commissioner

If you're not satisfied with how we've handled a privacy concern, you can lodge a complaint with the OAIC. They're the independent authority overseeing privacy compliance in Australia.

• OAIC Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au
• Mail: GPO Box 5218, Sydney NSW 2001

We encourage you to contact us first with concerns. Most issues can be resolved directly without needing external regulators.